For Local Customer in Greater Toronto Area:

Free Delivery is our promise. As we are based in Markham, Toronto (GTA), we can even deliver products to any address within GTA in a hour with no delivery cost.

Once we received your order, our 24-hour sales representatives will reply and confirm your order in minutes. Then the product will be sent out to deliver right away. This applies to all in-stock products and only in office hour (9am-5pm Monday-Friday).

If you are not able to receive the product in office hour, please let us know and schedule another delivery time. We are flexible on time and location to better serve our customer.

We are dedicated to improve your online shopping experience so we ensure that you can get what you want as soon as possible.

For Customer Out of Greater Toronto Area, and in Other Provinces of Canada :

For customer outside of Greater Toronto Area, You will enjoy the below services buying from Auto EQ.

Free Shipping to All Provinces in Canada:

At Auto EQ, free shipping is an absolute thing. We offer free shipping to the whole North America. Any location in Canada can surely enjoy our free shipping offer. There is no minimum order to be qualified. Even you spend $10, you still don't have to pay a penny for any shipping cost.

Same Day Shipment:

We offer same day shipment as we process order and ship products out every business day. Your order will be shipped the same day as long as we received your order before 6pm (EST). For orders made on non-business day, it will be processed and shipped out on the next business day. This applies to all in-stock products.

Products Ship from Canada or USA:

Product ships out from our warehouse in United States or in Canada. It is our discretion to choose where the product is going to ship out. It mainly depends on the destination distance and the product quantity.

Shipping Info for Clazzio Seat Cover:

To Canada: Canada XpressPost / USPS Priority Mail 4-6 Days
To USA: UPS Ground 3-4 Days

Confirmation email will be sent to customer once we received your order. Tracking number will then provide once it has been shipped.

UPS Standard for U-Drive products:

In order to ensure the product arrives safely on time, we choose UPS to deliver all U-Drive products. We will send you a shipping confirmation when the product leaves our warehouse, and a tracking number to let you know the status of your product anytime when you go to the UPS Tracking page.

It will take approximately 3-7 business days to arrive in most destination within North America.

NO Brokerage Fee, Customs Taxes & Duties and all other fees:

We handle UPS brokerage fee, duties and taxes, or any other fees beforehand, so there is no brokerage fee when you receive the package. We promise our customers to only pay for the product value.

UPS charges brokerage fee on package shipping across border. Many people might have experience that UPS charges an expensive brokerage fee plus all customs duties when the parcel arrives at your door. That's why some people avoid using UPS when shipping across borders.

However, Auto EQ got you covered in all fees from UPS and customs. We handle all fees no matter it is brokerage fee, customs duties and tax, and how expensive the fees are. UPS directly charges the fees on us and you don't need to pay anything when you receive the package. We guarantee our customer to pay only the product's price and have the product arrived on time with no extra fees and no hassle in the process.

Coverage on UPS Brokerage fee Only at Auto EQ.

Ship to A Different Address:

We can help to ship to another address. Just let us know the detailed address and phone number you want to send to, and we would gladly accommodate your need.

Shipping Outside North America:

We may ship to other international countries, however shipping fee may be charged. Please contact us to confirm the shipping cost before placing an order.

If you have any concern about the shipping detail, please feel free to let us know. Our staff will gladly help in a timely manner.

Auto EQ Email:

General Information: info@autoeq.ca

24 Hour Customer Service: customerservice@autoeq.ca

Sales Service: sales@autoeq.ca